Service & Repairs

Rowand’s Reef is committed to your safety and the safety of our employees concerning tank services and fills. We adhere to the following standards, which have been developed in consultation with PADI, Transport Canada, and Professional Scuba Inspectors:

• Visual Inspections (VIPs) and Hydrostatic Tests must be administered by properly certified inspectors trained in the correct standards. We accept VIPs from all certified dive centres and PSI inspection facilities.

• Divers must be certified for the fill they are receiving.

• Cylinders will only be filled by trained fill-station technicians.

• Cylinders must be properly marked and certified with a current VIP and Hydro before filling.

• Rowand’s Reef will not fill any tank with an original manufacturing date greater than 25 years old.

• Tanks will not be filled past their pressure rating.

• VIPs may be required for any tank returned with less than 150 PSI.

Aqua Lung / Apex / US Divers Regulator Warranty:

These brands offer a Limited Lifetime Warranty - This covers the original owner against defects in parts or workmanship for the lifetime of the regulator if the regulator has been:

1. Purchased from an Authorized Aqua Lung Dealer.

2. Inspected and serviced annually by an Authorized Aqua Lung Dealer as outlined in the ‘Free Parts for Life’ Program.

Sherwood / Genesis / Oceanic Regulator Warranty:

These brands offer a Limited Lifetime Warranty - This covers the product against defects in parts or workmanship for the useful lifetime of the regulator provided that the regulator:

1. Is owned by the original registered owner.

2. Was purchased from an Authorized Sherwood Dealer.

3. Undergoes an Annual Regulator Inspection and/or Service every year or 100 dives and a Complete Regulator Overhaul every 2 years or 200 dives by an Authorized Sherwood Dealer.

Mares Regulator Warranty:

Mares also offers a Limited Lifetime Warranty - This covers the product against defects in parts or workmanship for the useful lifetime of the regulator provided that the regulator:

1. Is owned by the original registered owner.

2. Was purchased from an Authorized Mares Dealer.

3. Undergoes an Annual Regulator Inspection and/or Service every year or 100 dives and a Complete Regulator Overhaul every 2 years or 200 dives by an Authorized Mares Dealer.

   
   

To be eligible for free parts you will need to present to us proof of purchase and a service log showing that the regulator has been serviced on time each year.

Please have all of your warranty documents with you during drop-off.